Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards, Downloadable products, Mugs, Stickers, Posters, Clothing, Digital downloads
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerLove@SkullSplitterdice.com
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at CustomerLove@SkullSplitterDice.com and send your item to us at the address listed as “Shipping” below.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to:
SkullSplitter Dice
5447 Haines Road N,
Suite 190
Saint Petersburg, FL 33714
US Customers receive free return shipping and shipping are fully refundable.
Non US Customers will be responsible for paying for your own shipping costs for returning your item. Non-US Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
NON US CUSTOMERS ARE RESPONSIBLE FOR ANY LOCAL DUTIES, TAXES, IMPORT FEES ETC. WE ARE NOT ABLE TO CALCULATE THIS AHEAD OF TIME.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
